Refund & Returns Policy — Street-Wave
At STREET-WAVE, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help — and we've made it as simple as we can.
Orders under £60 — you don't need to send it back
If your order was under £60 and something is wrong — the size doesn't fit, the item isn't what you expected, or it arrived damaged — you don't need to return it.
Email us at info@street-wave.co.uk within 30 days of delivery with your order number and, where relevant, a photo. We'll either refund you in full or send the correct item, and you keep the original at no cost.
We do this because return postage on a lower-value garment often costs more than the item is worth. We'd rather sort it out quickly than ask you to pay to send something back.
Orders of £60 and above
Email us at info@street-wave.co.uk within 30 days of delivery with your order number and the reason. We'll reply within 24 hours and confirm how to proceed.
Depending on the item and the reason, we may waive the return and refund you directly. Where we do ask for the item back, the return address is:
Street-Wave Returns
12 Rue Émile Cordon
93400 Saint-Ouen
FrancePlease email us before sending anything, so we can log your return and make sure it reaches the right place.
If the item is faulty, damaged, or not what you ordered, we cover the return postage. For a change of mind, return postage is yours — we'll tell you clearly before you send anything. Please keep your postal receipt and tracking number; we can't be responsible for returns lost in transit.
Condition of returned items
Items should be unworn, unwashed and in a resaleable condition, with labels attached where possible. Trying an item on to check the fit is fine — that's no different from a fitting room.
Sale items are covered by this policy on the same terms as full-price items.
Exchanges
We're happy to exchange any item within 30 days. Email us and we'll start the process straight away. If the size or colour you want is out of stock, we'll offer you an alternative or a full refund — your choice.
Refunds
Once your refund is approved, we process it within 24 hours to your original payment method. Your bank will then take its own processing time, usually 3–5 business days.
Restocking fees
We don't charge any.
Damaged or faulty items
Send us a photo or short video within 30 days of delivery. We'll refund or replace without asking you to return the item.
Finding your order number
It's in the confirmation email sent after your purchase. If you can't find it, email us with the name and address on the order and we'll locate it.
Who we are
Street-Wave is a trading name of Wellfield LLC, registration no. 6038603.
Your bank statement
Payments for orders on this site appear on your bank or card statement as WELLFIELD LLC, the company that operates TrendAura. If you see a charge from WELLFIELD LLC and don't recognise it, please email us before contacting your bank — we can identify the order and resolve it the same day.
Your statutory rights
Nothing in this policy affects your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.
Contact: info@street-wave.co.uk · Mon–Fri, 9:00–17:00 GMT