Shipping Policy

At STREET-WAVE, we want your order to reach you without surprises.

Processing

You'll receive an order confirmation by email straight away. We prepare and despatch orders within 1–3 business days, and send you a shipping confirmation once your parcel is on its way.

Delivery time

Delivery takes 5–8 business days after despatch. Times may vary depending on your location and the carrier's schedule.

If your order hasn't arrived within 21 business days of despatch, email us at info@street-wave.co.uk. We'll refund or replace it — you won't be asked to keep waiting.

Free UK delivery

Free shipping on every order, no minimum spend.

Tracking

You'll receive a tracking number by email as soon as your parcel is despatched. If tracking hasn't updated for a few days, email us and we'll check with the carrier on your behalf.

Shipping destinations

We ship to the United Kingdom only.

Your delivery address

Please check your address carefully before you confirm your order. Once a parcel has been despatched we can't redirect it, and we can't be responsible for parcels lost due to an incorrect address.

Cancelling or changing an order

Email us within 24 hours of ordering and we'll cancel or amend it where possible. After that your order may already be with our supplier. If it's too late to stop, our returns policy still applies — and for orders under £60 you won't need to send anything back.

Your bank statement

Payments for orders on this site appear as WELLFIELD LLC, the company that operates Street-Wave. If you see a charge from WELLFIELD LLC you don't recognise, email us before contacting your bank — we can identify the order and resolve it the same day.

Questions

Email info@street-wave.co.uk — Mon–Fri, 9:00–17:00 GMT. We reply within 24 hours.